About Jacana Energy

Jacana Energy - The Northern Territory electricity retailer

Who we are

At Jacana Energy we’re committed to delivering superior customer experience to our customers. We’re a startup business and excited about our journey to deliver customer focused and forward thinking energy solutions for our 80,000+ customers across the Northern Territory.

As the NT’s largest electricity retailer, we provide electricity retail services for residential, small and large commercial customers throughout the urban, rural and remote areas. We’re owned by the NT Government and we were created as part of the structural separation of Power & Water Corporation.

Read our fact sheet to find out more.

Our purpose

To create value now and into the future by delivering seamless energy related solutions to achieve the needs of our customers, stakeholders and shareholder.

Our mission and objectives

Our mission is to make energy easy for Territorians by providing trusted and superior customer experience through delivery of innovative retail energy solutions that provide value and help keep life simple. We are committed to:

  • Achieve financial sustainability
  • Deliver superior customer experience
  • Develop a known and trusted brand
  • Build a team of high performing and engaged people
  • Become a trusted partner with our key stakeholders

What we do

Our role is to look after our customer’s electricity needs and to act as first point of contact for any electricity matters. We purchase electricity in bulk from generators and turn this into a range of retail products to meet customer needs.

We arrange connection of electricity to our customer’s properties, deliver timely and accurate bills, and provide customer services as well as developing products and convenient payment options to help customers manage their electricity costs.

As an electricity retailer, we don’t generate, transmit electricity or manage the poles and wires.

You can learn more about the Northern Territory electricity chain and the role we play in delivering electricity to customers by vising the Northern Territory electricity industry page.