Electricity tariffs are the set prices customers pay for electricity.
For most of our customers, these are split into:
- usage charges applied per kilowatt hour; and
- a fixed daily charge applied each day electricity is supplied to a property.
Electricity pricing order
Electricity retail prices charged to residential and business customers (those consuming less than 750 megawatt hours of electricity per year) are regulated by the Northern Territory Government through the electricity pricing order.
Jacana Energy does not set prices for regulated customers as these are determined by the Northern Territory Government.
Community service obligation
The Northern Territory Government subsidises electricity for households and businesses through the electricity uniform tariff community service obligation (CSO). The CSO covers the gap between what customers pay and the actual cost of supplying electricity.
Electricity pricing reforms
In 2025, the Northern Territory Government introduced electricity pricing reforms to be implemented in stages.
The next stage of electricity pricing reforms commenced on 1 July 2026 and includes:
- a revised residential electricity threshold of 164kWh per day averaged across the billing period
- fixed daily charges for high-voltage customers moving to cost-reflective levels
- a new local government council tariff, applying a 30% uplift to the 2025-26 rates.
Residential customers
Prices for residential customers increased by 5.3% on 1 July 2026.
In addition, a new residential tariff threshold has been introduced from 1 July 2026. The first 164 kWh will be charged at the standard residential rate, and any usage above this threshold will be charged at a rate equal to the standard business tariff. This will only impact residential customers with a monthly bill over $1500.
Multipurpose customers have been moved to the Standard Residential plan with the residential tariff threshold applied.
Opt-in time of use tariffs are available to eligible residential customers and encourage electricity use during periods of higher solar production and lower demand on the network.
For more information on residential tariffs, go to the residential pricing page.
Business customers
Prices for business customers using less than 750 MWh per year increased by 5.3% on 1 July 2026. Most business customers are charged the Standard Business plan. The Large Use Business plan applies to customers that use between 500-750 MWh per year.
High voltage connections are subject to a higher fixed daily charge of $143.3072 (including GST) from 1 July 2026. Usage charges for high voltage customers remain subsidised by the electricity pricing order.
Opt-in time of use tariffs are available to eligible business customers and encourage electricity use during periods of higher solar production and lower demand on the network.
For more information on business tariffs, go to the business pricing page.
Government customers
Northern Territory and Australian government customers are charged cost reflective pricing and are not eligible for the subsidised standard commercial tariff. Our default government tariffs apply to these accounts.
Local government customers were proposed to move to cost reflective pricing from 1 July 2026. Instead, a new local government tariff has been introduced in the electricity pricing order. The local government tariff is set 30% higher than 2025-26 standard commercial rates and remains subsidised by the Northern Territory Government.
For more information on government customer tariffs, go to the government pricing page.