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Residential and business
Contact information for residential properties and businesses consuming less than 750MWh per annum.
Phone
1800 522 262 (1800 JACANA)
Monday to Thursday, 8am-5pm
Friday, 9am-5pm
Closed during NT public holidays.
General enquiries: customercare@jacanaenergy.com.au
Businesses: smallbusiness@jacanaenergy.com.au
Complaints and resolutions: resolutions@jacanaenergy.com.au
Post
GPO Box 2601
Darwin NT 0801
Online form
Commercial and industrial
Contact information for commercial and industrial entities consuming more than 750MWh per annum.
All enquiries: businesscustomers@jacanaenergy.com.au
Media and communications
Media queries: mediaquery@jacanaenergy.com.au
Communications queries: communications@jacanaenergy.com.au
Emergencies
In a life-threatening or dangerous situation such as a powerline on the ground, call either:
- Triple Zero: 000
- Power and Water Corporation emergency line: 1800 245 090.