We know that at times it can be difficult to keep on top of bills. Jacana Energy’s financial support options give you the breathing space you need when finances are tight.
Let’s work together to figure out a plan that suits you.
Payment extension
A payment extension may be provided for bills that are not yet overdue.
This can be up to 7 days for a monthly billing cycle, or 21 days for a quarterly billing cycle.
If you need more time to pay, you can request a payment plan.
Payment plan
If your bill if overdue and finances are tight, a payment plan can help you pay small amounts over an extended period.
It helps you pay off your current bill before the next one arrives.
Hardship / Stay Connected program
Our Stay Connected program helps keep your electricity supply connected when you are experiencing financial difficulties.
It is a confidential, respectful and supportive partnership. Whether you are going through financial hardship, domestic or family violence, or special circumstances, we'll work together to find the right financial support for your situation.
To be eligible, you must be:
- experiencing financial difficulties
- willing to enter a payment arrangement for your electricity account, even if only in small regular instalments
- willing to work with Jacana Energy and support agencies to address financial issues if required.
To know more about the Hardship program:
- call 1800 522 262
- email customercare@jacanaenergy.com.au.
Read the Jacana Energy hardship policy and domestic and family violence policy.
In addition to the Jacana Energy Stay Connected program, many not-for-profit organisations also offer financial support. You can speak to our team to learn more about available options.
Financial counselling
Catholic Care NT
08 8944 2000
Anglicare NT
08 8985 0000
National Debt Helpline
1800 007 007
Community support
Dawn House
Women's shelter, family and domestic violence support, and financial services.
Salvation Army
Find employment, housing, family violence support, and financial services.
Other support
Australian Government Energy Rebates and Assistance
Find Australia-wide and state/territory-specific rebates, schemes and advice.
Money Smart
Financial hardship assistance and resources. Tools and guides to manage your money better.