The Australian Government has announced additional funding to deliver temporary relief on power bills to Australian households and small businesses until the end of 2025.
A payment of $75 per quarter will be credited to eligible customers.
Residential customers
Residential customers on the following tariffs will receive the payment:
- Domestic – Standard tariff
- Domestic – Prepayment tariff
- Domestic – Time of use tariff
- Multipurpose tariff
The payment will be credited directly to your bill, or for prepayment meters it will be credited directly to the meter.
Business customers
Eligible businesses* on the following tariffs consuming less than 160,000 kilowatt hours of electricity will receive the payment:
- Commercial – Standard tariff
- Commercial – Time of use tariff
- Public benevolent institution (PBI) tariff
*Refer to the electricity pricing order for further information.
How the payment will be applied
You will receive these payments as a credit on your bill, or as a credit to the meter for prepayment customers.
Bill relief will be applied to open accounts within four weeks following the below dates:
- Quarter 1: 1 July 2025
- Quarter 2: 1 October 2025
You will need to have an open account with us on these dates to be eligible for that quarter’s bill relief. If you do not have an open account on these dates, you will not receive the payment for that quarter.
FAQs
The bill relief will be delivered quarterly as a credit on your bill, or directly to the meter for prepayment customers. You do not need to contact us to receive the payment as it will be applied automatically.
Small business customers will be eligible if their electricity usage between 1 July 2024 and 30 Jun 2025 is below 160,000kWh.
Handy tip: If the business's power bills are greater than $3800 per month or over $11500 per quarter then they are probably using over 160,000 kwh per year.
Bill relief is credited quarterly. Your bill relief payments will depend on whether you have an open electricity account when the credit is applied.
If you move and connect with another retailer you may be eligible for continued quarterly bill relief delivered by your new retailer.
You can only receive one payment per quarter and it's not back-dated.
The bill relief can not be refunded. If you do not use it (usually due to solar production), it will be forfeited.