Whether you're adding a new site, moving to a new spot or just need to disconnect, we've made it easy
Two things we need to check to get you started.:
The account holder
Move your business with the click of a button
Please note: It takes 4 working days to process, so if you need to move before that, you need to call us.
Online not for you? No worries.
Post your form
Give us a call
Moving your business FAQs
Requests for connection and disconnection submitted online may take up to 4 business days to be processed. Once we have processed your online application, you will receive a confirmation by email.
Requests for connection submitted over the phone before 3:30pm can be actioned for same day connection. Requests for disconnection requested over the phone can be actioned the following day. Faults and emergencies take priority, if Power and Water are not able to attend on that day they will do so the following day between 8am-7pm.
Once we receive your postal connection or disconnection request we will action it immediately, please be aware the timeliness of this request being actioned is largely dependent on postage times.
There are two options for adding people to your account, each with different access levels:
- Financially Responsible – has full access to the account and will be jointly responsible for paying the account. Note that a Financially Responsible person has to give consent to be added to the account and we will require their ID details.
- Enquiry Only – can enquire about the account and make some limited changes but is not responsible for the payment of the account or any debt incurred.
For a same day connection, you must call us before 3:30pm. However, as faults and emergencies take priority, if your connection is not completed on your requested date, it will be done the following business day, between 8am-7pm.
To cancel a request, you must call us before 3:30pm the day before your scheduled connection or disconnection.
There are fees to connect and disconnect. These fees are pass-through charges from the network provider and also include a small Jacana Energy administration fee. You can find a detailed breakdown of our fees here.