Can't pay your bill?
Let’s work together to figure out a plan that suits you.
Get more time to pay
If finances are tight, our 21-day payment extension gives you the breathing space you need. Just fill in our online form or DM us on Facebook and we’ll get things organised.
Set up a payment plan
Spread your payments into smaller amounts to suit your budget. It helps you get ahead by paying off your current bill before the next one arrives.
Stay Connected
If a payment extension or plan isn’t the right fit, we can still help through our Stay Connected program.
Stay Connected is a partnership. We'll work together to find the right support for the situation.
Here's how it works
Confidential, non-judgemental and respectful support
Let's talk about it
Call us directly on 1800 522 262 or ask your financial counsellor or a welfare agency to call on your behalf.
Send an email to stayconnected@jacanaenergy.com.au.
Reach out over Facebook by sending us a DM.
Frequently asked questions
Absolutely. We only use the information you give us to decide if the Stay Connected program is right for you. To read our full privacy policy, visit: www.jacanaenergy.com.au/privacy.
Just contact us and our Stay Connected team and we will work out a solution.