Tell us how we can help
Our office is open Monday-Thursday 8am-5pm and 9am-5pm Friday, excluding public holidays.
Christmas hours
We'll be closed on Christmas Day, Boxing Day and New Year's Day. See below for changes to our contact centre hours over the holiday period.
|
Date |
Opening hours |
|
Monday 23 December 2024 |
8am - 5pm |
|
Tuesday 24 December 2024 |
8am - 4:30pm |
|
Christmas Day - Wednesday 25 December 2024 |
CLOSED |
|
Boxing Day - Thursday 26 December 2024 |
CLOSED |
|
Friday 27 December 2024 |
8am - 4:30pm |
|
Saturday 28 December 2024 |
CLOSED |
|
Sunday 29 December 2024 |
CLOSED |
|
Monday 30 December 2024 |
8am - 5pm |
|
Tuesday 31 December 2024 |
8am - 4:30pm |
|
New Year's Day - Wednesday 1 January 2025 |
CLOSED |
|
Thursday 2 January 2025 |
8am - 5pm |
|
Friday 3 January 2025 |
8am - 5pm |
Haven't found what you're looking for?
Phone
Please get in contact with us at these numbers. We're here to help.
Enquiries
(Billing, new connections and general enquiries)
Fri 8:30am-5pm
Complaints
To find out more about how we handle complaints visit our Complaints Policy or take a look at our Complaints Resolution Procedure
Fri 8:30am-5pm
Emergencies only
Power and Water Corporation emergency line
International
Power and Water Corporation emergency line
Residential
customercare@jacanaenergy.com.au
Small and medium enterprises
smallbusiness@jacanaenergy.com.au