It's good to know what you're signing up to. These policies and documents cover the wide range of services we provide. We've put them all in one place to make life easy. Signing up with Jacana Energy Welcome Pack - Business Welcome Pack - Residential Customer charter Customer contract Northern Territory Pricing Order Complaints Complaints resolution procedure Father's Day Competition Father's Day Competition Terms and Conditions 2022 Modern Slavery Policy Modern Slavery Policy Payment Policies Credit Reporting Policy Direct debit request service agreement Privacy Privacy policy Solar Power Purchase Terms and Conditions Solar buy back rates Stay Connected Our 'StayConnected' Hardship policy Domestic and Family Violence Policy - Stay Connected Program