It's good to know what you're signing up to. These policies and documents cover the wide range of services we provide. We've put them all in one place to make life easy. Signing up with Jacana Energy Welcome Pack - Business Welcome Pack - Residential Customer charter Customer contract Northern Territory Pricing Order Complaints Complaints resolution procedure Modern Slavery Policy Modern Slavery Policy Payment Policies Credit Reporting Policy Direct debit request service agreement Privacy Privacy policy Solar Power Purchase Terms and Conditions Solar buy back rates Stay Connected - Hardship policy Hardship Policy Domestic and Family Violence Policy