Residential Customers

The Northern Territory and Australian Governments are jointly funding electricity bill relief for eligible households.  Under this program, in 2023-24, eligible households will receive $350 off their power bill. The rebate will be applied in quarterly instalments, and is only available once per household, even if there is more than one eligible person living there. 

This rebate is different to the electricity concession available as part of the Northern Territory Concessions Scheme, which provides a maximum concession of $1,200 per household per financial year.

More information about the Energy Bill Relief Fund can be found here.

Small Businesses

Small business will receive a total of $650 off their power bill. This rebate will be be applied in quarterly instalments. 

There is no action required by small businesses. Small businesses that meet the definition of electricity ‘small customer’ will receive bill relief automatically from 1 July 2023. A dedicated small business information page can be accessed here.

Further Information

The Energy Bill Relief Rebate is intended for your energy bills only. If your account is in credit, any remaining Energy Bill Relief funds cannot be transferred or refunded to your bank account. 

If you move to a new premises in the NT you can transfer any remaining Energy Bill Relief credit left on your account to your new address, which can be used on future bills, as long as you retain your account with Jacana Energy. 

If you require further information regarding eligibility for the Energy Bill Relief Fund,  please call the National Energy Bill Relief Fund hotline for the Northern Territory on 1800 296 900. 

The Energy Bill Relief Fund is administered by the Department of Territory Families, Housing and Communities in the Northern Territory.