Retailer of Last Resort

Northern Territory Retailer of Last Resort Scheme

The Retailer of Last Resort (RoLR) scheme is an arrangement to ensure continued electricity supply to customers in the event of retailer failure. Customers of failed retailers are automatically transferred to Jacana Energy as the ‘Retailer of Last Resort’.

The Utilities Commission is responsible for overseeing and initiating the RoLR scheme in the Northern Territory.

Residential and small business

Customer accounts will be set up according to our Standard Retail Contract. Tariffs will be set according to the Electricity Pricing Order for regulated customers consuming less than 750 megawatt hours (MWh) per year.

Commercial and industrial

Large business customers transferred to Jacana Energy as the Retailer of Last Resort are subject to the Retailer of Last Resort Deemed Terms and Conditions. These terms and conditions apply to customers who:

  • have been transferred to Jacana Energy in accordance with the Northern Territory Retailer of Last Resort scheme;

  • consume 750MWh or more of electricity per annum; and

  • are a business or commercial customer.

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