New Portal Launched to Monitor Energy Use

New Portal Launched to Monitor Energy Use

Media release

Territorians can now access their electricity use online using MyAccount.

Jacana Energy has this week launched MyAccount, an online self-service dashboard which gives customers more control over their electricity account.

Given the technical complexity of energy markets, this new portal will improve customers’ access to information and present it in a user-friendly way.

Jacana Energy customers now have the option to access their electricity account information online via MyAccount. One of the main features of the account is seeing electricity usage.

MyAccount allows customers to securely login and look at their electricity use history and bills. With this greater visibility, Territorians can better understand and track how much energy they are using over time, as well as manage simple everyday transactions online such as updating address details and paying their bills.

More than half of Jacana Energy customers are already using Jacanas eBilling service.

Quotes from the Minister for Essential Services, Eva Lawler:

“Energy markets are complex, and having this online capability empowers Territorians to make smart energy choices.

“Territorians should have access to emerging and innovative technologies. More than 1000 households and business have signed up for the Homes and Business Battery Scheme, and one in six Territorians have solar panels on their roof tops. We know Territory households and businesses are embracing renewables.

“Jacana Energy continues to develop products and services that empower choice and deliver value by helping customers manage their energy use.”

Quotes from Jacana Energy Chief Executive Office, Louisa Kinnear:

“MyAccount is our way of showing customers we care about what they want. We’ve noticed that in the last year our customers prefer to head online to look after their electricity. We know this because over 50% of them are using eBilling rather than paper bills. ‘Pay my bill’ is also the most popular page on our website, telling us Territorians are choosing online over picking up the phone.

“It’s free, easy to use and most importantly safe, with each person having their own unique login to see their electricity dashboard. We’re most excited about the new usage feature, which shows you how much energy you’re using month to month. It’s now really easy to see when you’ve used the most electricity and how much you pay day to day. We can’t wait for people to start using this really handy tool.”

For more information and to register, visit jacanaenergy.com.au/myaccount

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Our passionate Customer Care team are always looking for ways to improve our service experience. They have undertaken #MyAccount refresher training so they can walk you through its new features!
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