We’re working with Power and Water to upgrade our systems from mid-June to mid-July. During this time, you may experience delays to our services.
Your next bill may be delayed. We’ll contact customers directly if we expect an extended delay to billing.
Some services will be unavailable or delayed during the upgrade including:
- Customer transfers from another electricity retailer
- Meter upgrade requests
- Usage data requests
- Same-day electricity connections.
MyAccount outage
MyAccount will be unavailable from Friday 27 June to Monday 7 July. Our online payment portal is unaffected.