We’ve been working with Power and Water to upgrade our systems since June. Whilst the upgrades have been successful some customers are experiencing bill delays as we work through a backlog of requests.
Bill delays
Some customers have not been issued their latest bill. We are aware of the issue and working with Power and Water to resolve this as fast as we can.
We apologise for the inconvenience and understand that receiving your bill late can be difficult and may not align with your pay cycle. If you need more time to pay, we have flexible payment options including extensions and payment plans. View our financial support page for more information.
Alternatively, please reach out to us via this website or by calling 1800 522 262 (1800 JACANA) and we’ll tailor a solution for you.
We’re here to help.
Tariff changes
Electricity tariffs and charges were updated on 1 July 2025. For more information, view our tariffs page.